Frequently Asked Questions (FAQ)
General Questions
Q: Where is Let's Roar located?
A: Our storefront is located in Eden Prairie Center, Minnesota. We also operate an online shop that ships across the U.S. and select international locations.
Q: What does Let's Roar stand for?
A: Let's Roar represents speaking up, standing up, and supporting sexual assault survivors.
Jewelry
Q: What types of jewelry do you offer?
A: Our collection includes stainless steel, gold plated, non tarnish, hypoallergenic jewelry. We also have charm bracelets, necklaces, bead bracelets for kids, and the Luxe Roar collection featuring sterling silver, cubic zirconia, moissanite, and solid gold jewelry.
Q: Do you offer custom jewelry options?
A: Yes! Our ‘Build Your Own Jewelry Bar’ lets you design custom pieces. Choose from an array of charms, beads, and bands to craft something uniquely yours.
Q: Can I host a private event at the Jewelry Bar?
A: Absolutely! Our Jewelry Bar is perfect for birthdays, bridal showers, or team-building events. Contact us at wecare@letsroar.shop to book your date.
Q: Do you offer discounts for bulk or custom orders?
A: Yes, we offer special pricing for bulk and custom orders for weddings, corporate events, and fundraisers. Reach out to us at wecare@letsroar.shop to discuss your needs.
Q: How do I care for my Let's Roar jewelry?
A: Keep your jewelry in a dry place and avoid exposure to water and chemicals. Clean your pieces gently with a soft cloth to maintain their shine.
Activewear
Q: What sizes do you carry in activewear?
A: Our activewear ranges from XS to 3XL, designed to fit all body types.
Q: What makes your activewear unique?
A: Our activewear combines comfort, style, and performance using high-quality, durable materials. We provide versatile activewear for the gym or for simply lounging at home.
Q: Do you offer activewear for kids or teens?
A: Yes, we have a selection of activewear for younger customers. Check out our online shop for age-appropriate options!
Q: How do I care for my Let's Roar activewear?
- Wash in Cold Water: Use cold water to preserve the elasticity and color of the fabric.
- Use a Gentle Detergent: Opt for mild, sports-specific, or eco-friendly detergents to avoid harsh chemicals that can damage the material.
- Avoid Fabric Softeners: Fabric softeners can coat the fibers and reduce moisture-wicking properties.
- Turn Inside Out: Wash your activewear inside out to protect the outer surface from friction and fading.
- Air-Dry or Use Low Heat: Avoid high heat when drying. Air-drying is best to maintain the fit and performance of your activewear. If you must use a dryer, set it to low heat.
- Wash Separately: Wash activewear separately or with similar lightweight fabrics to prevent damage from heavy items like jeans or towels.
Loyalty Program & Promotions
Q: Does Let's Roar have a loyalty program?
A: Yes! Join our loyalty program to earn points on every purchase, redeemable for discounts and exclusive offers. Sign up on our website or in-store.
Q: Do you offer discounts for first-time shoppers?
A: Yes! First-time customers can enjoy 20% off their purchase. Use code LETSROAR20 at checkout.
Q: Do you have seasonal sales?
A: Definitely! Follow us on social media ( Insta: @letsroar_ ) and subscribe to our newsletter to stay updated on holiday and seasonal promotions.
Sustainability & Giving Back
Q: Are Let's Roar products sustainably made?
A: We strive to source materials responsibly and work with suppliers who share our values of sustainability and ethical practices.
Q: How does Let's Roar give back to the community?
A: A portion of our proceeds supports military sexual assault survivors and children's shelter in Cebu, Philippines. We also partner with local organizations for fundraisers.
Q: Can I partner with Let's Roar for a fundraiser?
A: Yes! We love collaborating with schools, nonprofits, and community organizations. Email us at wecare@letsroar.shop to discuss your event.
Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping randomly throughout the year.
Q: How long does shipping take?
A: Standard shipping takes 3-7 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Yes, we ship to select international locations. Rates and shipping times vary by destination.
Returns & Exchanges
Q: What is your return policy?
A: In store purchases: We only do exchanges at the moment.
Online purchases: We accept returns within 30 days of purchase for unworn items in their original packaging. Please note that final sale items are non-returnable.
Q: How do I start a return or exchange?
A: Contact us at wecare@letsroar.shop with your order number, and we’ll guide you through the process. If you bought a free re-do return at checkout, then follow the instructions they send you on your email.
Contact Us
Q: How can I contact Let's Roar?
A: You can reach us via email at wecare@letsroar.shop, through our contact form, or by visiting our storefront in Minnesota.
Q: Do you have a phone number for customer service?
A: Yes, you can call us at 612-910-0740 during business hours:
Monday: 10am-8pm
Tuesday: Closed
Wednesday: 10am-8pm
Thursday: 10am-8pm
Friday: 10am-8pm
Saturday: 10am-8pm
Sunday: 11am-6pm