Warranty

Let's Roar Jewelry: One-Year Warranty Policy

At Let's Roar, we stand behind the quality and craftsmanship of our jewelry. We offer a one-year warranty from the date of purchase to cover manufacturing defects and material issues.

What the Warranty Covers

• Manufacturing defects, such as broken clasps, loose settings, or faulty materials.
• Tarnishing or discoloration caused by normal wear under proper care conditions.

What the Warranty Does Not Cover

The warranty does not apply to the following:

1. Damage from Misuse or Accidents:

   • Scratches, dents, or breakage due to improper use or storage.
   • Damage caused by dropping or pulling the jewelry too forcefully.

   Normal Wear and Tear:

   • Stretching or fraying of bracelets or necklaces over time.
   • Fading of plated jewelry due to extended exposure to water, sweat, or chemicals.

2. Improper Care:

   • Damage resulting from exposure to perfumes, lotions, chemicals, or cleaning agents.
   • Tarnishing due to improper storage, such as leaving jewelry in humid conditions.

3. Alterations or Repairs by Unauthorized Parties:

   • Any issues resulting from repairs or modifications not done by Let's Roar.

4. Loss or Theft:

   • Lost or stolen jewelry is not covered under this warranty.

5. Custom or Personalized Jewelry:

   • Items made to custom specifications, including engraving, unless the defect is related to manufacturing.

How to File a Warranty Claim

1. For In-Store Purchases

   • Visit our store with the item, proof of purchase, and a description of the issue.

2. For Online Purchases

   • Contact us via email at wecare@letsroar.shop or through our website's warranty claim form.
   • Include the following details:
     • Your order number or proof of purchase.
     • A clear description of the issue.
     • Photos of the item showing the defect.
   • Once your claim is reviewed and approved, we will provide instructions for sending the item back to us.

Additional Notes

• Shipping fees for sending the item to us are the responsibility of the customer.
• If the item cannot be repaired or replaced, a store credit may be issued.
• The warranty is non-transferable and only applies to the original purchaser.

Thank you for choosing Let's Roar Jewelry! We appreciate your trust in our craftsmanship and are committed to your satisfaction.